RETURN POLCY

Before returning, please verify that your item is eligible for a return.

RETURN POLICY:

We hope you loved your purchase! If not, we will gladly accept your return under the following circumstances:

-Orders are eligible for return for a STORE CREDIT within 14 days of receiving order.

RETURN GUIDELINES:

-Items must be returned in unworn and unwashed.

-Any items with deodorant stains, makeup stains, pet hair, perfume odor, or smoke will be refused.

-Please follow care insructions on tag. We are not responsible for clothing after it has been washed/worn.

-Any item marked down 20% or more is FINAL SALE. If an item is returned that was marked down 20% or more, it will be rejected. This includes coupon codes or cash back.

-Doorbusters are FINAL SALE!

-Accessories, including jewelry are FINAL SALE!

-Shipping charges are non-refundable.

-We suggest that you send orders back to us using a carrier that provides a tracking number. We are not responsible for items that may get lost in transit to us. Once we receive your return, it will be processed within 5 business days. You will then be issued store credit for the price of the item and any applicable taxes.

-Items must be postmarked within 7-14 days from the date the item was delivered to be eligible for return.

-ANY return that doesn't fit into these guidelines will be sent back to the customer at customer's expense.

-If a customer has more than a 25% return rate, our company will be reaching out about future orders/returns.

-First Offense:

A $5 restocking fee will be deducted from items returned outside of the return window. After a return is over 1 month old, it will automatically be rejected.

EXCHANGES:

Unfortunately, we are unable to accomodate exchanges because of our revolving inventory. If you receive a product and need a different size, you can do one of two things:

1. Return the incorrect size and once you receive store credit, purchase the correct size (if available).

2. If the size you need is available, go ahead and purchase the correct size and return the incorrect size for store credit.

CANCELLATIONS:

We cannot accomodate any cancellations. Our goal is to ship your order as quickly as possible. PLEASE double-check your order before checking out!

DEFECTIVE ITEM PROCESS:

-Please inspect your order immediately upon receipt. If your order is damaged, all claims must be made within 24 hours from the date you receive the order.

-Please take a picture of the damaged item send to edboutiqueandgifts@gmail.com

-Please include order number in the email

SHIPPING INFORMATION:

-$8.95 flat rate shipping!

-You will only pay this fee ONCE in 24 hour period.

LOCAL PICKUP:

-It is VERY important to check emails! All communication will be sent to the email address on file.

-Please allow 1-2 business days for local pickup. We do try to process orders as quickly as possible. Local pickup will be at our warehouse in Des Arc on Main St.

-When your order is ready for pickup, you will receive an email letting you know that your order is ready.

-If orders are not picked up within 14 business days, you will be charged a $10 shipping and convenience fee. Please keep in mind that the return policy still applies to local pickups. The return policy starts from the date that your order is ready for pickup.

-Local pickup hours are Monday-Friday 11am-2:50pm

PLEASE SEND RETURNS TO:

E D Boutique & GIfts

ATTN: RETURNS

602 Calhoun St

Des Arc, AR 72040